Top Frequently Asked Questions

You are able to change your billing due date. If you would like your bill to be issued at a specific time each month, we are more than willing to assist you with that.

You can receive a discount if you meet any of the following criteria:
1. You possess a paid AtRisk Labs product license.
2. You are a student or educator.
3. You have a valid coupon code.

AtRisk AI does offer a free trial version. This version allows you to scan either all or specific drives and preview the files that can be recovered using the AtRisk AI preview panel.

There is a distinction between a one-time purchase and a subscription purchase. A one-time purchase requires a single payment, which typically covers only minor software updates, while major updates incur additional costs. In contrast, a subscription purchase provides access to both major and minor updates at no extra charge.

The subscription will automatically renew once the current term expires. However, if there are insufficient funds, the subscription will be suspended. In such instances, a reminder will be sent to your registered email address.

To switch from a subscription to a one-time purchase, you will need to cancel your current subscription and subsequently acquire a permanent license.

To locate your activation number, please check your email for a message from us containing the activation code, which is sent upon purchasing AtRisk AI or any AtRisk Labs Software. If you cannot find the email, you can access our License Management system for assistance.

To transfer your AtRisk AI license to a different PC, you must first cancel or reset your current activation. After completing this step, you can proceed to install and activate AtRisk AI on your new machine. Should you encounter any issues, please feel free to contact our Support Team for assistance.

You are eligible to return your AtRisk Labs software or AtRisk AI license for a refund. For further information, please consult our Refund Policy. Before proceeding, we encourage you to reach out to us if there is anything we can assist you with. Additionally, we would appreciate any feedback you may have regarding AtRisk Labs Software, as it will aid us in enhancing the experience for you and other users. If you are using the App version of AtRisk AI or any AtRisk Labs application, please check the refund policies of Google Play and the App Store.

To cancel your subscription, please follow these steps: If you acquired AtRisk Labs Software through the AtRisk Labs Store and wish to terminate your subscription, access the AtRisk Labs Subscription Manager and log in using the email associated with your purchase. Locate the subscription you intend to cancel and select the option to Cancel Subscription. We regret to see you go. We would appreciate the opportunity to improve AtRisk Labs Software, so please consider reaching out to our Support Team with your feedback.

If you previously canceled your subscription and wish to reactivate it, you can easily purchase a new license from the AtRisk Labs Store. It is important to note that upon canceling your subscription, AtRisk Labs software or AtRisk AI will continue to offer all features and updates until the conclusion of the current subscription period that you have already paid for. Therefore, once this paid period expires, you can proceed to buy a new license.

To update your payment information, if you acquired AtRisk Labs Software from the AtRisk Labs Store, access the AtRisk Labs Subscription Manager and log in using the email associated with your subscription purchase. Once logged in, select the option to Update Payment Method, then choose either Card or PayPal, and input your new payment details. For users of the App version, please ensure that you update your card information directly in your Play Store or App Store account.

If your card has been declined, you may see messages such as "transaction declined" or "invalid payment method" when attempting to pay for a subscription on the AtRisk Labs Store. We recommend verifying your payment information. Should you continue to encounter errors, please reach out to us for assistance.

There may be several reasons for the incorrect charge on your card. One common cause is a discrepancy between the currency of the subscription fee and the currency of your card. This can lead to variations in the payment amount due to conversion rates. Additionally, some banks impose extra fees for currency conversion, so it is advisable to verify this possibility as well. If you believe that your situation is unrelated to currency conversion, please reach out to us for further assistance.

Users can operate AtRisk AI on multiple versions of Windows, specifically Windows 11, 10, 8.1, 8 and 7.